Cancellation policy

 

1. Order Cancellation

  • Before Shipment: If you wish to cancel your order before it has been shipped, please contact us immediately at contact@amaryz.com with your order number and reason for cancellation. We will do our best to accommodate your request.
  • After Shipment: If your order has already been shipped, please refer to our Return Policy for instructions on how to return the item.

2. Pre-Order Cancellation

  • Pre-Order Window: Pre-orders can be cancelled any time before the item is shipped. To cancel a pre-order, email us at contact@amaryz.com with your order number and request for cancellation.
  • Refunds: If the pre-order is cancelled before shipment, you will receive a full refund to the original payment method used at the time of purchase.

3. Subscription Cancellation

  • Subscription Services: If you have subscribed to a recurring service or product delivery, you can cancel your subscription at any time by contacting us at contact@amaryz.com. Please provide your subscription details and reason for cancellation.
  • Billing Cycle: Cancellations will take effect at the end of the current billing cycle. No refunds will be issued for partial billing cycles.

4. Special Promotions and Discounted Items

  • Promotional Items: Orders placed during special promotions or for discounted items may have specific cancellation terms. Please refer to the promotion details at the time of purchase or contact us for more information.

5. Custom or Personalized Orders

  • Non-Cancellable Items: Custom or personalized orders cannot be cancelled once the order has been placed. Please ensure all details are correct before finalizing your purchase.

6. How to Cancel

  • Contact Information: To cancel any order, pre-order, subscription, or for questions regarding cancellations, please contact us at:

7. Refund Processing

  • Time Frame: Refunds for cancelled orders will be processed within 5-7 business days. Depending on your bank or payment provider, it may take additional time for the refund to be reflected in your account.
  • Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.